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VVS Cleaning Solutions Terms & Conditions 

 

Welcome to VVS Cleaning Solutions! This website with URL address www.vvscleaningsolutions.com is owned and operated by VVS Cleaning Solutions Pty Ltd ABN 678 502 102. By visiting, viewing, or using this website, you are agreeing to comply with and be bound by the following terms and conditions of use which govern VVS Cleaning Solutions' relationship with you in connection with this website.
 

  1. Using the Website

1.1 General

  • Your use of the VVS Cleaning Solutions website and all Jobs booked through it are subject to these terms and conditions.

  • When a Service Provider accepts a Job from a Customer, it creates an independent agreement between the Service Provider and the Customer under the terms set out in this Agreement.

  • Each Job is performed independently by VVS Cleaning Solutions.

1.2 Features

  • Receive requests from Customers for Jobs

  • Accept and reject requests for Jobs

  • Manage accepted Jobs

  • Manage payments for Jobs completed

  • Manage customers VVS Cleaning Solutions website account.

1.3 Making a Booking

  • To book a Job, the Customer must submit a Job Request through the VVS Cleaning Solutions website or do so via contacting VVS Cleaning Solutions.

  • Minimum Commitment: If you have chosen one of VVS Cleaning Solutions cleaning plans with a discount, these options have a minimum commitment of 3 cleans. If you cancel the service before your third clean has been rendered, you will be required to pay an amount equal to the discount you received.

  • Rescheduling Cleans: Customers can reschedule cleans up to 24 hours before without charge. Cancellations within 24 hours incur a cancellation fee.

  • Job Requests will be confirmed within 24 hours. VVS Cleaning Solutions does not guarantee acceptance of any Job Request.

1.4 Undertaking the Job

  • All bookings will have an arrival window of 1 hour to allow us to deal with the unpredictability of traffic, parking and other surprises.

  • The Service Provider will perform the Job to a professional standard. If the Job does not meet satisfaction, the Service Provider will rectify the issue promptly.

  • The Customer must provide a safe working environment, including restraining pets and ensuring safe electrical and physical conditions.

  • The Service Provider is not liable for minor wear and tear or for breakage under $100 if accidental.


      2. Cancellations

  • Customers may cancel bookings on the VVS Cleaning Solutions website without penalty up to 1 business day or 24 hours prior.

  • Cancellations within 24 hours will incur loss of the booking fee.

  • If Service Providers arrive at a booked Job and cannot perform due to circumstances beyond their control, a callout fee will apply.

  • We reserve the right to cancel or reschedule jobs due to severe weather conditions that may make travel or work unsafe. We are not responsible for any consequences resulting from such cancellations or rescheduling.

  • We reserve the right to cancel/reschedule any services in the event of any unpredictable events. Such events may include: car accidents, traffic blocks, health & family emergencies. These events are uncontrollable and may lead to us cancelling or rescheduling your service. We are not liable for any outcome in this event.

  • In CBD areas where parking poses a challenge, we require a parking spot close to your premises to ensure uninterrupted cleaning. If cleaners are compelled to use paid parking, we will seek your prior consent and add the cost to your final invoice. Otherwise, we retain the right to cancel or reschedule services if adequate parking is unavailable.


     3. Fees, Payments and Refunds

  • A safety deposit is required for all confirmed bookings.

  • Safety deposit of all bookings will be deducted from the total invoice.

  • Customers pay VVS Cleaning Solutions the Job Fee, charged to their credit card or via cash after completion.

  • Unpaid Fees may lead to debt collection.


     4. General Terms and Conditions 

  • The content on this website is for general information only and may change without notice.

  • By using the VVS Cleaning Solutions website, you accept these terms and conditions.

  • The website is managed and maintained by VVS Cleaning Solutions.

  • By registering on the VVS Cleaning Solutions website, you consent to marketing communication.

  • We have a privacy policy compliant with privacy laws.

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Should you have any questions about our terms and conditions, please contact us via the methods on our website.

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